Request routing
Classify incoming work and assign it using agreed rules.
Workflow Automation
Move routine work forward.
We connect your existing tools and build workflows that route tasks, prepare information and request approval where it matters.
Discuss your workflowRules where they’re enough. AI where it helps.
Key capabilities
Less chasing. Clearer handoffs.
Start with repetitive steps, repeated data entry and requests that are hard to track.
Email handling
Prepare responses and route messages for review.
Document intake
Extract information and flag missing details.
Approvals & updates
Request sign-off before permitted system changes.
A workflow we can build
From incoming request to a tracked task.
Handle routine cases within agreed limits. Route exceptions to a person before taking action.
- 1
Incoming request
- 2
Classify & extract
- 3
Check rules
- 4
Permitted task update
- 5
Record outcome
Needs review? Pause for manual review. Continue only after the required approval.
Clear rules. Visible exceptions.
Build around your existing tools, with explicit ownership when a step cannot continue.
Agreed access & actions
Define the data and updates each workflow may use.
Human review
Pause important or uncertain cases for approval.
Failure & retry handling
Plan what happens when a step fails.
Activity history
Record outcomes with agreed access and retention.
Delivery
Map the work. Test the workflow. Put it to use.
- 01
Map the process
Understand handoffs, tools and exceptions.
- 02
Agree the rules
Define scope and useful success measures.
- 03
Build & test
Check representative cases and failure paths.
- 04
Hand over & support
Prepare your team and agree ongoing support.
Start with a useful scope and agreed success measures. Test before expanding.
A few practical questions.
Can this work with our current software?
We assess supported connections, APIs and permissions.
Does every workflow need AI?
No. We use rules where they are sufficient and AI where it adds useful capability.
Can we choose where approval is required?
Yes. Approval steps and action limits are defined with you.
Related services
Which workflow would you like to improve?
Tell us where routine work slows down or gets handed back.
Discuss your workflow